qbet Privacy Policy

1 Introduction & Scope

qbet places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected from you when you use qbet's website, platform, and related services, how that information is used, how long it is retained, and how it is kept secure.

This Policy applies to all users of qbet's services — whether registered members or first-time visitors. By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, you are asked to refrain from using our services.

qbet is committed to data protection. We use SSL encryption and modern security technology to keep your information secure, so you can enjoy our platform with peace of mind.

2 What Information We Collect

qbet collects only the information necessary to provide services, verify identity, and process transactions securely. The types of information collected are described below:

Personal Identification Information

• Full name, date of birth, and national identity card details
• Mailing address, mobile number, and email address
• Username and password provided at account creation (stored in encrypted form)

Financial Information

• Payment method details — information required for bKash, Nagad, Rocket, Upay, or bank transfers
• Transaction history, deposit and withdrawal records
• We do not store full payment card numbers — only the information needed for verification is retained

Technical & Usage Information

• IP address, browser type, operating system, and device information
• Activity logs on the platform — which pages you visited and how long you stayed
• Information obtained through cookies and similar tracking technologies
• Gaming activity data — betting history, preferred game categories

3 How We Collect Information

qbet collects information through the following methods:

• Information you provide directly: Information you supply directly during account registration, identity verification, or customer service contact.
• Automatically collected information: Information collected automatically through technology when you use our website and platform.
• Cookies & tracking: Cookies are used to improve your browsing experience and customise services.
• Third-party verification services: Information received through trusted third parties for identity and payment verification.

You can decline cookies through your browser settings. However, disabling cookies may limit the functionality of some services.

4 Purpose of Using Your Information

qbet uses your information for the following legitimate purposes:

Service Operation & Improvement

• Creating, managing, and verifying accounts
• Processing financial transactions — completing deposits and withdrawals
• Ensuring service quality and improving the platform
• Resolving technical issues and providing customer support

Security & Compliance

• Preventing fraud, money laundering, and other unlawful activities
• Verifying your identity and confirming age (21+)
• Implementing responsible gaming policies and protecting users
• Meeting legal obligations and fulfilling regulatory requirements

Communication & Notifications

• Sending important account-related notifications
• Providing transaction confirmations and security alerts
• Sending promotional information and offers with your consent

5 Disclosure & Sharing of Information

qbet does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

• Service partners: Payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification agencies, and technology service providers — they receive only the information necessary to perform their functions.
• Legal obligations: Information may be shared with relevant authorities in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Corporate transactions: In the event of a business merger or acquisition, your information may be transferred — but will remain protected under this Policy.
• With your consent: In any case beyond the above, your explicit consent will be obtained before sharing information.

All third-party partners are contractually bound to comply with qbet's privacy standards.

6 Data Security Measures

qbet has implemented industry-standard technical and organisational measures to protect your information. Our security framework is described below:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data encryption: Passwords and sensitive financial information are stored using strong hashing algorithms.
• Access controls: Only authorised staff can access specific information required for their designated tasks.
• Regular security testing: Regular audits and penetration testing are conducted to identify security vulnerabilities.
• Firewall & monitoring: 24/7 system monitoring is in place to detect suspicious activity.

Nevertheless, transmitting information over the internet is not entirely without risk. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

7 Data Retention Period

qbet retains your information for as long as necessary or legally required:

• Active accounts: All information is retained for as long as your account remains active.
• After account closure: Records may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
• Financial records: Transaction records are retained for the period prescribed by applicable law.
• Marketing data: Use of information for marketing purposes stops as soon as you withdraw your consent.

After the designated retention period, information is securely deleted or anonymised.

8 Your Rights

As a qbet user, you have the following rights over your own information:

Right to Access

You may request a copy of the information qbet holds about you at any time.

Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected.

Right to Erasure

You may request that your information be deleted, provided it does not conflict with legal obligations.

Right to Object to Processing

You may object to the use of your information for marketing or profiling purposes and withdraw your consent.

Right to Data Portability

Where technically feasible, you may request your information in a structured, readable format.

To exercise these rights, use the contact details below. We will respond to your request as promptly as possible.

9 Cookie Policy

The qbet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies we use

• Essential cookies: Essential for the basic functioning of the platform — login sessions, security verification, and so on.
• Functional cookies: To remember your preferences — such as language selection and other settings.
• Analytics cookies: To understand how the platform is used — which sections are used most, where issues arise, and so on.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working correctly.

10 Protection of Minors

qbet strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect any information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has used our platform, please contact us immediately.

11 Policy Changes

qbet may update this Privacy Policy from time to time — due to changes in services, new technology, or legal requirements. For significant changes, we will:

• Post a clear notice on the website
• Notify registered users via email
• Update the "Last updated" date at the top of the Policy

Continued use of qbet after any changes will be considered your acceptance of the updated Policy. You are advised to check this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact qbet. Our dedicated support team is always ready to assist in both Bengali and English.

Our support team carefully reviews each request and takes appropriate action. For more information, see our FAQ page and Terms & Conditions.